Employee Engagement Studies
FULL SERVICE EMPLOYEE EXPERIENCE RESEARCH
For a company to stay agile and productive it’s important to keep a finger on the pulse of how employees are doing. Particularly in a Covid era, it’s critical to understand if they feel their needs are visible and important to the employer. A team deep dive, or a company-wide interactive employee engagement study can be an important check point or intervention to understand challenges.
FacilityQuest offers full service data gathering and interpretation of employee experience research. Leave logistics and analysis to our professionals with subject matter expertise in ethnographic research.
Outcomes of Engagement
Short-term: understanding employees' needs and improving organizational cohesion
Medium-term: the insights feed into creating people-centric workplaces
Long-term: the people-centric workplace increases collaboration and productivity, improves the employee experience, reduces people-related costs, and increases organizational agility and resilience.
What to Research
Investigate topics such as organizational culture, well being, remote work collaboration, and current adaptations to change.
How does work happen? Learn about the ways that people are working with… or working around… the intended processes. What practices support the best outcomes? What’s under the surface that should be addressed? What work practices are emerging?
What is your organizational culture? How do employees perceive the workplace? How does collaborative work get done? What are the specific behaviors involved? What do these behaviors mean?
How does the design (or lack of design) of space impact behavior and culture? How is it different when teams are together versus remote? What is the impact of individual choice on work outcomes?
Methodology
An option for employee engagement is a unique survey technique that leverages the ease of SMS texts and the power of the selfie to ask questions that can be answered with a photo as well as text. The employee controls the pace of the survey by when they respond to the texted questions. They interact with the survey as a scavenger hunt. Click here to learn more.
Other research options include employee interviews, participant observation, and traditional questionnaires.
Phase 1: Our expert works with you to determine your goals, the scope of the study, and the design of the research questions. Determine the type of data to be collected, which could include a combination of qualitative and quantitative. This will determine the methods of data collection.
Phase 2: FacilityQuest collects the data and manages the logistics in collaboration with your team.
Phase 3: Our expert interprets and presents the findings as actionable insights, and works with you to determine potential next steps. Work with our expert to determine what - if any - ongoing check-ins could be accomplished outside of a formal study.
Research Delivery Partner
Chris Diming, PhD
Chris Diming is a design anthropologist with a passion for the built environment. A Virginia native, his initial education and experience were in political science and activism. In 2017, he obtained a Ph.D. in Social Anthropology from Durham University in the United Kingdom. Focusing on public space and urban anthropology, his doctoral research explored how people form, negotiate and mobilize inter-personal relationships in Kosovo. After graduating, he held an applied research role with a property technology start-up aiming to build trust between neighbors in cities. Having recently returned to the United States, he applies anthropological methods to reimagining workplaces.
Since 2020, Chris has worked with FacilityQuest to enhance the application of proprietary technology for employee engagement. Please let us know if you would like to explore your goals for employee engagement.