Get Feedback Fast with SMS texting surveys

Send surveys—one texted question at a time—to one or many participants. It’s a check list, a scavenger hunt, or a team competition, for feedback of any kind.

• To prompt completion of onboarding challenges

• To promote sharing of ideas for team building (including remote)

• For feedback on how space is used

Human Resources, employee experience managers, office administrators and more leverage the simplicity of SMS texting and the power of the selfie to solicit engagement and build trust with employees.

See space through their eyes

This unique survey takes advantage of the power and ease of texts and selfies. Participants answer questions with a photo and a note to share their experience of place. The result, a searchable collection of visual answers, illustrates for decision makers what the occupants see and feel about their physical environment, whether remote or on site. It tells the subjective story that complements objective data (e.g. from utilization studies), and invites any group of stakeholders into the change process.

ask for photo Feedback

If a survey asks “rate how well you like your desk,” answers usually reduce down to “It’s OK.”

Instead, ask “show us your favorite place to accomplish focus work” and you open up a new world. Collect THAT information.

From Survey participants:

“I liked going around and taking pictures. It was not that big of a commitment. My favorite part was feeling like I had a voice to share my thoughts and feedback on our work space.”

“I really enjoyed being able to share unique places and their importance.  For instance, one of the questions led me to take a photo of the parking lot because it is my absolute least favorite spot in the office, I don’t think I would have ever thought about the parking lot as a part of the office without the ability of taking photos. 

“Through the use of the photos it also opened up dialogue about the photos that others were taking – I loved the collaborative process and idea sharing that this created."

what to expect in a Story Snaps Survey

• Ask qualitative questions like "Where do you do your most creative work?"

• Harness the power of the selfie and see the workplace through their eyes.

• A fun and engaging way to get visuals with notes as feedback from employees.

• Send emails or texts to participants from the admin portal to encourage participation, change deadlines, or clarify expectations.

RESULTS

• All data is centralized and searchable. Browse photos and notes by question or by participant.

• Search for key words in texted comments to find patterns.

• Download results for custom reporting.

Learn More

Download this short white paper describing the experience of participants in several Story Snaps (formerly known as Camera Journal) projects:

“I would recommend the process to the rank and file employee who usually doesn’t get heard on these sorts of things.  This is a great visual avenue to get your opinions considered for a major upcoming change”